Reference

Terms That Govern Your k1111 Account

These terms set out what you agree to when you open and use a k1111 account — covering deposits via bKash, Nagad, and Rocket, how your account is managed, and what we expect from you.

Account eligibilitybKash, Nagad, Rocket paymentsFair use policyAccount securityJurisdiction notice

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What These Terms Cover

k1111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account on k1111, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We reserve the right to suspend or close accounts that breach these conditions — including accounts found to be operating in

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regions where access is not permitted under local law. Payment activity through bKash, Nagad, and Rocket is subject to the transaction rules of those respective wallet providers in addition to our own deposit and withdrawal policy. When you initiate a deposit, you authorise k1111 to credit
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your account wallet upon confirmed receipt from your mobile wallet. Withdrawals follow a verification step to confirm the receiving wallet matches the one used for deposits — this is a standard fraud-prevention measure, not a delay tactic. We may update these terms at any time. Continued
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use of your account after a change is posted means you accept the revised terms. If you disagree with an update, you should stop using the account and contact our support team to close it. Material changes will be communicated through the account notification channel before
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they take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Questions About These Terms

Live Chat Reach our support team directly through the live chat window in your account dashboard. Available for account and terms queries during service hours.

Email Support Send detailed terms or account questions to our support address. We aim to respond within one business day for written enquiries about policy matters.

Account Help Centre The Help Centre inside your account covers common terms questions — payment rules, account closure steps, and how to request a copy of your data.

HOW WE OPERATE

How k1111 Handles Your Account

Your account data is held securely and used only to operate your k1111 account — processing bKash, Nagad, and Rocket transactions, verifying identity where required, and providing support. We do not sell your personal data to third parties.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unusual activity, contact support immediately to freeze the account.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You can request a summary of your stored data by contacting support in writing.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — bKash, Nagad, or Rocket — across visits. No tracking cookies are shared with ad networks.

Requesting Changes

To update personal details, correct account information, or request account closure, use the Account Settings page or contact support via live chat with your registered mobile number ready.

Common Terms Questions Answered

If something in these terms is unclear, the answers below cover what most people ask. For anything not listed here, our support team can walk you through it.

Account eligibility depends on your local law and the regions where k1111 is available. You must meet the age and residency requirements applicable in your region before registering.

Currently, deposits and withdrawals are processed through bKash, Nagad, and Rocket. The wallet you use to deposit must match the wallet you use to withdraw — this is a security requirement.

We will notify you via your registered contact if your account is suspended. You can contact support to understand the reason and, where applicable, to appeal or resolve the issue.

Send a written request through live chat or email support with your registered mobile number. We will process data requests in line with applicable regulations and respond within a reasonable timeframe.

Yes. Material changes to these terms are communicated through your account notification channel before they take effect. Continued use of your account after that date means you accept the updated terms.

Go to Account Settings and select the closure option, or contact support via live chat. Any pending withdrawals to your bKash, Nagad, or Rocket wallet will be processed before the account is closed.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoK1111 Banking InfoFootball Winners Club InfoK1111 Glossary

Terms That Govern Your k1111 Account

Questions About These Terms

How k1111 Handles Your Account

Common Terms Questions Answered

01 Who can open a k1111 account?

02 Can I use any mobile wallet, or only bKash, Nagad, and Rocket?

03 What happens if my account is suspended?

04 How do I request a copy of my account data?

05 Will I be told if the terms change?

06 How do I close my account?

Terms & Conditions

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